Data protection

Privacy policy

General
Your personal data (e.g. title, name, address, e-mail address, telephone number, bank details, credit card number) will only be processed by us in accordance with the provisions of the Swiss Data Protection Act (DSG) and the data protection law of the European Union (EU). The following regulations inform you about the type, scope and purpose of the collection, processing and use of personal data. This data protection declaration only refers to our web pages. If you are forwarded to other pages via links on our pages, please inform yourself there about the respective handling of your data.

Data processing for contract fulfilment

Purpose of processing
Your personal data, which you provide to us in the ordering process, is required for the conclusion of a contract with us. You are not obliged to provide your personal data. However, we cannot send you the goods without your address. For some payment procedures, we require the necessary payment data in order to pass them on to a payment service provider commissioned by us. The processing of your data entered in the order process is therefore carried out for the purpose of fulfilling the contract. If you send us an enquiry by e-mail, via a contact form, etc. before concluding a contract, we process the data received in this way to carry out pre-contractual measures and, for example, answer your questions about our products.

Legal basis
The legal basis for this processing is Art. 6 para. 1 b) DSGVO.

Recipient categories
Payment service provider, shipping service provider, hosting provider, if applicable merchandise management system, if applicable suppliers (dropshipping).

Storage period
We store the data required to process the contract until the expiry of the statutory warranty and, if applicable, contractual guarantee periods. We store the data required by commercial and tax law for the periods specified by law, regularly ten years (cf. § 257 HGB, § 147 AO). The data processed to carry out pre-contractual measures are deleted as soon as the measures have been carried out and it is evident that no contract is concluded.

Information about cookies

Purpose of processing
Technically necessary cookies are used on this website. These are small text files that are stored in or by your internet browser on your computer system. These cookies make it possible, for example, to place several products in a shopping basket.

Legal basis
The legal basis for this processing is Art. 6 (1) f) DSGVO.

Legitimate interest
Our legitimate interest is the functionality of our website. The user data collected through technically necessary cookies are not used to create user profiles. This protects your interest in data protection.

Storage period
Technically necessary cookies are usually deleted when the browser is closed. Permanently stored cookies have a varying lifespan from a few minutes to several years.

Right of objection
If you do not wish these cookies to be stored, please deactivate the acceptance of these cookies in your Internet browser. However, this may result in a functional restriction of our website. You can also delete permanently stored cookies at any time via your browser.

Website analysis with Google Analytics
This website uses the "Google Analytics" service provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) to analyse website usage by users. The service uses "cookies" - text files that are stored on your terminal device. The information collected by the cookies is usually sent to a Google server in the USA and stored there. IP anonymisation is used on this website. The IP address of the user is shortened within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference of your IP address. As part of the data sharing agreement that the website operators have concluded with Google Inc., Google Inc. uses the collected information to evaluate website usage and website activity and to provide services related to internet usage. You have the option of preventing the cookie from being stored on your device by making the appropriate settings in your browser. It is not guaranteed that you will be able to access all functions of this website without restrictions if your browser does not allow cookies. Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to and used by Google Inc. The following link will take you to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=de Here you will find further information on data use by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=de

Rights of the data subject
If personal data is processed by you, you are a data subject within the meaning of the GDPR and you have the following rights towards us:

Right of access
You can request confirmation from us as to whether personal data relating to you is being processed by us. If such processing is taking place, you can request information from us about the following: the purposes for which the personal data are processed; the categories of personal data which are processed; the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed; the planned duration of the storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage period; the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by us or a right to object to such processing; the existence of a right of appeal to a supervisory authority; any available information about the origin of the data if the personal data are not collected from the data subject; the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and, at least in these cases, meaningful information about the logic involved and the scope and intended effects of such processing for the data subject. You have the right to request information on whether personal data concerning you are transferred to a third country or to an international organisation. In this context, you may request to be informed about the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.

Right to rectification
You have a right to rectification and/or completion from us where the personal data processed which relates to you is inaccurate or incomplete. We must make the rectification without undue delay.

Right to restriction of processing
You may request the restriction of the processing of personal data relating to you under the following conditions:

If you dispute the accuracy of the personal data concerning you for a period of time that allows us to verify the accuracy of the personal data; If the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data; if we no longer need the personal data for the purposes of processing, but you need it for the assertion, exercise or defence of legal claims, or; if you have objected to the processing pursuant to Art. 21 (1) DSGVO and it is not yet clear whether the legitimate grounds to which we are entitled outweigh your grounds. If the processing of personal data relating to you has been restricted, such data may - apart from being stored - only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State. If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by us before the restriction is lifted.

Right to erasure
Obligation to delete
You may request that we delete the personal data concerning you without delay and we are obliged to delete this data without delay if one of the following reasons applies: The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed; you withdraw your consent on which the processing was based pursuant to Art. 6(1)(a) or Art. 9(2)(a) DSGVO and there is no other legal basis for the processing; you object to the processing pursuant to Art. 21(1) DSGVO and there are no overriding legitimate grounds for the processing; or you object to the processing pursuant to Art. 21(2) DSGVO. The personal data concerning you has been processed unlawfully; The erasure of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which we are subject; The personal data concerning you has been collected in relation to information society services offered pursuant to Article 8(1) of the GDPR.

Information to third parties
If we have made the personal data concerning you public and we are obliged to erase it pursuant to Article 17(1) of the GDPR, we shall take reasonable steps, including technical measures, having regard to the available technology and the cost of implementation, to inform the data controller processing the personal data that you, as the data subject, have requested that they erase all links to, or copies or replications of, that personal data.

Exceptions
The right to erasure does not apply where the processing is necessary: for the exercise of the right to freedom of expression and information; for compliance with a legal obligation which requires processing under Union or Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us; for reasons of public interest in the field of public health pursuant to Art. 9(2)(h) and (i) and Art. 9(3) DSGVO; for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89(1) DSGVO, insofar as the right referred to in section a) is likely to render impossible or seriously prejudice the achievement of the purposes of such processing, or; for the establishment, exercise or defence of legal claims.

Right to information
If you have asserted the right to rectification, erasure or restriction of processing against us, we are obliged to inform all recipients to whom the personal data concerning you has been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.

Right to data portability
You have the right to receive the personal data relating to you that you have provided to us in a structured, commonly used and machine-readable format.You also have the right to transfer this data to another controller without hindrance, provided that: the processing is based on consent pursuant to Art. 6(1)(a) DSGVO or Art. 9(2)(a) DSGVO or on a contract pursuant to Art. 6(1)(b) DSGVO and; the processing is carried out with the help of automated procedures. In exercising this right, you also have the right to have the personal data concerning you transferred directly from us to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this. The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Right of objection
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) DSGVO; this also applies to profiling based on these provisions.We will then no longer process the personal data relating to you unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is connected with such direct advertising. If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. You have the possibility, in connection with the use of information society services, notwithstanding Directive 2002/58/EC, to exercise your right to object by means of automated procedures using technical specifications.

Right to revoke the declaration of consent under data protection law
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

Automated decision in individual cases including profiling
You have the right not to be subject to a decision based solely on automated processing - including profiling - which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision: is necessary for the conclusion or performance of a contract between you and us; is permitted by Union or Member State law to which we are subject and that law contains adequate measures to safeguard your rights and freedoms and legitimate interests; or is made with your explicit consent. However, these decisions must not be based on special categories of personal data pursuant to Art. 9(1) of the GDPR, unless Art. 9(2)(a) or (g) applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests. With regard to the above-mentioned cases, we take appropriate measures to protect the rights and freedoms as well as your legitimate interests.

Right to complain to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR. The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.

Responsible for data processing:
Data controller:
KleinMed AG
Hinterbergstrasse 24
CH-6312 Steinhausen
Switzerland

Phone:
  +41 (0) 417 49 48 48
  +43 (0) 1 225 635 256

E-Mail:
info@biorelax.com