General Information
Your personal data (e.g. title, name, address, e-mail address, telephone number, bank details, credit card number) will only be processed by us in accordance with the provisions of the Swiss Federal Data Protection Act (DSG) and the data protection regulations of the European Union (EU).
The following information outlines the type, scope and purpose of the collection, processing and use of personal data. This privacy policy applies exclusively to our websites. If you are redirected to other websites via links on our pages, please refer to the privacy policies provided on those external sites to understand how your data is handled there.
Data processing for contract fulfilment
Purpose of Processing
The personal data you provide during the ordering process is necessary for the conclusion of a contract with us. You are not legally obliged to provide this data, but we cannot dispatch your order without your address.
For certain payment methods, we also require the relevant payment details to transfer them to an authorised payment service provider. The processing of the data you enter during the order process is therefore carried out for the purpose of fulfilling the contract.
If you contact us by e-mail or via a contact form before concluding a contract, we process the personal data received in order to respond to your enquiry and to carry out any necessary pre-contractual steps — such as providing product information.
Legal Basis
The legal basis for this processing is Art. 6 para. 1 (b) GDPR.
Categories of Recipients
Payment service providers, shipping providers, hosting providers, inventory or merchandise management systems (where applicable), and suppliers (in the case of dropshipping, if applicable).
Storage Period
We store data required for contract fulfilment until the statutory warranty and, if applicable, contractual guarantee periods have expired.
Data required under commercial and tax law will be retained for the legally mandated period, usually ten years (see Section 257 of the German Commercial Code (HGB), Section 147 of the German Fiscal Code (AO)).
Data collected for pre-contractual purposes will be deleted once the relevant measures have been completed and it is clear that no contract will be concluded.
Information about cookies
Purpose of Processing
This website uses technically necessary cookies. These are small text files stored on your computer system by your internet browser.Such cookies are used, for example, to allow you to place multiple products in your shopping basket.
Legal Basis
The legal basis for this processing is Art. 6 para. 1 f) GDPR.
Legitimate Interest
Our legitimate interest lies in ensuring the proper functionality of our website. The user data collected through technically necessary cookies is not used to create user profiles. This approach protects your right to data privacy.
Storage Duration
Technically necessary cookies are usually deleted when you close your browser. Cookies that are stored permanently may remain active for a duration ranging from a few minutes to several years.
Right to Object
If you do not wish these cookies to be stored, please deactivate cookie acceptance in your internet browser. However, this may limit certain functionalities of our website. You can also delete permanently stored cookies at any time via your browser settings.
Website analysis with Google Analytics
This website uses the “Google Analytics” service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) to analyse user interaction with the site. This service uses “cookies” — text files stored on your device. The information collected by these cookies is generally transmitted to a Google server in the USA and stored there.
This website uses IP anonymisation. Within the member states of the European Union and the European Economic Area, the user’s IP address is truncated, removing any personal link to the address.
As part of the data processing agreement concluded between the website operator and Google Inc., Google uses the collected data to evaluate website usage, compile activity reports, and provide services related to internet usage.
You can prevent cookies from being stored by adjusting your browser settings. Please note, however, that doing so may limit the functionality of this website.
Additionally, you can install a browser plugin to prevent the information gathered by cookies (including your IP address) from being transmitted to and processed by Google Inc. You can access the plugin via the following link:https://tools.google.com/dlpage/gaoptout?hl=de
Further information on how Google Inc. handles data is available here: https://support.google.com/analytics/answer/6004245?hl=de
Rights of the Data Subject
If your personal data is being processed, you are a data subject within the meaning of the GDPR and you have the following rights in relation to us:
Right to Information
You may request confirmation from us as to whether personal data relating to you is being processed. If such processing is taking place, you may request the following information from us:the purposes for which the personal data is processed;the categories of personal data being processed;the recipients or categories of recipients to whom the personal data relating to you has been or will be disclosed;the envisaged period for which the personal data relating to you will be stored, or, if specific details cannot be provided, the criteria used to determine that period; the existence of a right to rectification or erasure of personal data concerning you, a right to restrict processing by us, or a right to object to such processing;the existence of a right to lodge a complaint with a supervisory authority;all available information about the origin of the data if the personal data was not collected from you directly; the existence of automated decision-making, including profiling, in accordance with Art. 22 (1) and (4) GDPR and — at least in those cases — meaningful information about the logic involved, as well as the scope and intended effects of such processing on the data subject.
You also have the right to be informed whether personal data relating to you is transferred to a third country or an international organisation. In this context, you may request to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.
Right to Rectification
You have the right to request that we rectify and/or complete personal data relating to you if it is inaccurate or incomplete. We must carry out the rectification without undue delay.
Right to restriction of processing
You may request that the processing of personal data relating to you be restricted under the following conditions: if you contest the accuracy of the personal data, for a period enabling us to verify the accuracy of the personal data;if the processing is unlawful and you oppose the erasure of the personal data and instead request the restriction of its use;if we no longer need the personal data for the purposes of the processing, but you require it for the establishment, exercise, or defence of legal claims;if you have objected to the processing pursuant to Art. 21 (1) GDPR and it has not yet been determined whether our legitimate grounds override yours.
Where processing has been restricted, such data — apart from storage — may only be processed with your consent, or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for important reasons of public interest of the Union or a Member State.
If processing has been restricted under the above conditions, you will be informed by us before the restriction is lifted.
Right to Erasure
Obligation to Erase
You have the right to obtain from us the erasure of personal data concerning you without undue delay, and we are obliged to erase such data without undue delay where one of the following grounds applies:the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;you withdraw your consent on which the processing was based pursuant to Art. 6 para. 1 (a) or Art. 9 para. 2 (a) GDPR, and there is no other legal basis for the processing;you object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object pursuant to Art. 21 para. 2 GDPR;the personal data has been unlawfully processed;the erasure of the personal data is required for compliance with a legal obligation under Union or Member State law to which we are subject; the personal data was collected in relation to the offer of information society services referred to in Art. 8 para. 1 GDPR.
Notification to third parties
If we have made personal data relating to you public and we are obliged to erase it under Art. 17 para. 1 GDPR, we will take reasonable steps — including technical measures, taking into account available technology and implementation costs — to inform data controllers processing your personal data that you, as the data subject, have requested the deletion of any links to, or copies or replications of, that personal data.
Exceptions
The right to erasure does not apply where processing is necessary:for exercising the right to freedom of expression and information;for compliance with a legal obligation that requires processing under Union or Member State law to which we are subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us; for reasons of public interest in the area of public health pursuant to Art. 9 para. 2 (h) and (i), and Art. 9 para. 3 GDPR; for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes in accordance with Art. 89 para. 1 GDPR, to the extent that the right to erasure is likely to render impossible or seriously impair the achievement of the objectives of that processing; for the establishment, exercise or defence of legal claims.
Right to Information
If you have asserted the right to rectification, erasure or restriction of processing against us, we are obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.
Right to Data Portability
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance, provided that the processing is based on consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract pursuant to Art. 6 para. 1 lit. b GDPR and; the processing is carried out using automated procedures.
In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly by us to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this. The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
Right to Object
You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.
We will no longer process the personal data concerning you unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.
If your personal data is processed for direct marketing purposes, you have the right to object at any time to such processing; this also applies to profiling to the extent that it is related to such direct marketing.
If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.
In connection with the use of information society services — and notwithstanding Directive 2002/58/EC — you also have the option to exercise your right to object by automated means using technical specifications.
Right to withdraw data protection consent
You have the right to withdraw your consent under data protection law at any time. The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
Automated decision-making in individual cases, including profiling
You have the right not to be subject to a decision based solely on automated processing — including profiling — which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision:
- is necessary for entering into, or performance of, a contract between you and us;
- is authorised by Union or Member State law to which we are subject and which also lays down appropriate measures to safeguard your rights and freedoms and legitimate interests; or
- is based on your explicit consent.
However, such decisions must not be based on special categories of personal data as defined in Art. 9 para. 1 GDPR, unless Art. 9 para. 2 (a) or (g) applies and appropriate measures have been taken to protect your rights and freedoms and your legitimate interests. With respect to the cases mentioned above, we implement appropriate measures to protect your rights, freedoms and legitimate interests.
Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or legal remedy, you have the right to lodge a complaint with a supervisory authority — in particular in the Member State of your habitual residence, place of work or the place of the alleged infringement — if you believe that the processing of your personal data violates the GDPR.
The supervisory authority with which the complaint is lodged will inform you of the progress and outcome of the complaint, including the possibility of seeking a judicial remedy under Art. 78 GDPR.
Controller responsible for data processing:
KleinMed AG
Hinterbergstrasse 24
CH-6312 Steinhausen
Schweiz
Phone:
+49 (0) 30 3036 608 70
+43 (0) 1 225 635 256
+41 (0) 417 49 48 48
E-Mail:
info@biorelax.com
+49 (0) 30 3036 608 70
+43 (0) 1 225 635 256
+41 (0) 417 49 48 48